Troubleshooting

Brigit Not Working? 12 Quick Fixes

Solutions for the most common Brigit problems: app crashes, login issues, advance errors, bank connection problems, and more.

📅 Updated: January 2025

🔍 First: Check Brigit's Status

Before troubleshooting, check if Brigit is experiencing widespread issues:

  • Check Brigit's Twitter for outage announcements
  • Search "Brigit down" on Twitter for recent reports
  • Check DownDetector for Brigit status

Common Problems & Solutions

App Keeps Crashing

✅ Solutions

  1. Force close and reopen: Swipe up on the app to fully close it, then reopen
  2. Update the app: Check App Store/Play Store for updates
  3. Restart your phone: Power off completely, wait 30 seconds, power on
  4. Clear cache (Android): Settings → Apps → Brigit → Clear Cache
  5. Reinstall the app: Delete and download again from the store

Can't Log In

✅ Solutions

  1. Check credentials: Make sure email/password are correct
  2. Reset password: Use "Forgot Password" link
  3. Check email for verification: New accounts may need email verification
  4. Try a different login method: If you signed up with Google/Apple, use that
  5. Check internet connection: Try switching between Wi-Fi and cellular

Advance Request Failed

✅ Solutions

  1. Check for outstanding advance: You can only have one at a time
  2. Verify bank connection: Reconnect if needed (Settings → Bank)
  3. Check your limit: You may have exceeded your current limit
  4. Wait for payday detection: Brigit needs to detect your income

See also: Why Brigit Denied My Advance

Express Delivery Taking Too Long

✅ Solutions

  1. Check your bank account: Funds may already be there
  2. Wait up to 4 hours: Express can take 20 min to 4 hours
  3. Contact support if over 4 hours: Something may be wrong

See also: Express Delivery Guide

Bank Connection Lost

✅ Solutions

  1. Reconnect your bank: Settings → Bank Account → Reconnect
  2. Update bank credentials: If you changed your bank password
  3. Complete 2FA: Watch for security code prompts

See also: Bank Connection Troubleshooting

Subscription/Billing Issues

✅ Solutions

  1. Check subscription status: Settings → Subscription
  2. Verify payment method: Ensure card/bank is valid
  3. Contact support for refunds: [email protected]

App Shows Wrong Information

✅ Solutions

  1. Pull down to refresh: Swipe down on the main screen
  2. Force close and reopen: Clears temporary data
  3. Check bank connection: Stale data may mean connection issues
  4. Wait for sync: Data updates can take a few hours

Universal Quick Fixes

🔄
Restart the app

Force close completely and reopen

📱
Update the app

Check for updates in App Store/Play Store

🔌
Restart your phone

Power off, wait 30 seconds, power on

📶
Check internet connection

Switch between Wi-Fi and cellular

🗑️
Reinstall the app

Delete and download fresh from the store

Still Not Working?

If nothing above helps, contact Brigit support:

Include: Device type, app version, error messages