🔍 First: Check Brigit's Status
Before troubleshooting, check if Brigit is experiencing widespread issues:
- Check Brigit's Twitter for outage announcements
- Search "Brigit down" on Twitter for recent reports
- Check DownDetector for Brigit status
Common Problems & Solutions
App Keeps Crashing
✅ Solutions
- Force close and reopen: Swipe up on the app to fully close it, then reopen
- Update the app: Check App Store/Play Store for updates
- Restart your phone: Power off completely, wait 30 seconds, power on
- Clear cache (Android): Settings → Apps → Brigit → Clear Cache
- Reinstall the app: Delete and download again from the store
Can't Log In
✅ Solutions
- Check credentials: Make sure email/password are correct
- Reset password: Use "Forgot Password" link
- Check email for verification: New accounts may need email verification
- Try a different login method: If you signed up with Google/Apple, use that
- Check internet connection: Try switching between Wi-Fi and cellular
Advance Request Failed
✅ Solutions
- Check for outstanding advance: You can only have one at a time
- Verify bank connection: Reconnect if needed (Settings → Bank)
- Check your limit: You may have exceeded your current limit
- Wait for payday detection: Brigit needs to detect your income
See also: Why Brigit Denied My Advance
Express Delivery Taking Too Long
✅ Solutions
- Check your bank account: Funds may already be there
- Wait up to 4 hours: Express can take 20 min to 4 hours
- Contact support if over 4 hours: Something may be wrong
See also: Express Delivery Guide
Bank Connection Lost
✅ Solutions
- Reconnect your bank: Settings → Bank Account → Reconnect
- Update bank credentials: If you changed your bank password
- Complete 2FA: Watch for security code prompts
See also: Bank Connection Troubleshooting
Subscription/Billing Issues
✅ Solutions
- Check subscription status: Settings → Subscription
- Verify payment method: Ensure card/bank is valid
- Contact support for refunds: [email protected]
App Shows Wrong Information
✅ Solutions
- Pull down to refresh: Swipe down on the main screen
- Force close and reopen: Clears temporary data
- Check bank connection: Stale data may mean connection issues
- Wait for sync: Data updates can take a few hours
Universal Quick Fixes
🔄
Restart the app
Force close completely and reopen
📱
Update the app
Check for updates in App Store/Play Store
🔌
Restart your phone
Power off, wait 30 seconds, power on
📶
Check internet connection
Switch between Wi-Fi and cellular
🗑️
Reinstall the app
Delete and download fresh from the store
Still Not Working?
If nothing above helps, contact Brigit support:
- In-app chat: Settings → Help → Chat (fastest)
- Email: [email protected]
Include: Device type, app version, error messages