Troubleshooting

Brigit Can't Connect to Bank: 10 Fixes

Bank connection issues are the #1 problem Brigit users face. Here are 10 proven solutions to fix connection errors and get your account linked.

📅 Updated: January 2025

💡 How Brigit Connects to Banks

Brigit uses Plaid, a secure third-party service used by 5,000+ financial apps (including Venmo, Coinbase, Robinhood). Connection issues are usually on the bank's side or with your credentials, not with Brigit itself.

10 Fixes for Bank Connection Issues

1 Verify Your Login Credentials

The most common issue. Make sure you're using your online banking username and password (not your ATM PIN or mobile app PIN).

  1. Go to your bank's website directly
  2. Log in successfully with the same credentials
  3. If you can't log in there, reset your password first
  4. Then try connecting to Brigit again
✓ Fixes 40% of connection issues

2 Complete Two-Factor Authentication

Many banks require 2FA (security code via text/email). Watch for prompts during the Plaid connection process.

  1. Start the bank connection process
  2. Watch for a 2FA prompt (may take a few seconds)
  3. Check your phone/email for the code
  4. Enter the code before it expires
✓ Fixes 25% of connection issues

3 Update the Brigit App

Outdated apps may have connection bugs that have been fixed in newer versions.

  1. Go to App Store (iOS) or Play Store (Android)
  2. Search for Brigit
  3. Tap "Update" if available
  4. Restart the app and try again

4 Try During Off-Peak Hours

Bank servers and Plaid can get overloaded during peak times (Monday mornings, paydays, month-end).

  1. Try early morning (6-8 AM) or late evening (9-11 PM)
  2. Avoid the 1st and 15th of the month if possible
  3. Avoid Monday mornings

5 Clear App Cache/Data

Corrupted cached data can cause connection issues.

iPhone: Delete and reinstall the app

Android: Settings → Apps → Brigit → Clear Cache → Clear Data

6 Check Your Bank's Status

Your bank may be experiencing technical issues. Check:

  • Your bank's website or app for service alerts
  • Twitter/X for "bank name down" reports
  • DownDetector.com for your bank

7 Temporarily Disable Extra Security

Some bank security features block third-party connections.

  1. Log into your bank's website
  2. Go to Security Settings
  3. Temporarily disable "block third-party access" if present
  4. Connect to Brigit
  5. Re-enable security afterward

8 Use a Different Device/Network

Sometimes device or network issues interfere with connections.

  • Try Wi-Fi if on cellular (or vice versa)
  • Try a different phone/tablet
  • Disable VPN if you're using one

9 Link a Different Account

If one account won't connect, try a different bank account. Some banks work better with Plaid than others.

✓ Chase ✓ Bank of America ✓ Wells Fargo ✓ Chime ✓ Capital One ✓ US Bank

10 Contact Brigit Support

If nothing else works, contact Brigit support:

Include: Your bank name, error message, and steps you've tried.

Banks With Known Issues

⚠️ May Have Connection Problems

  • Small credit unions (not all are supported by Plaid)
  • Some prepaid card accounts
  • Very new neobanks
  • Business accounts

Still Having Issues?

If you've tried all solutions and still can't connect:

  1. Consider opening an account with a well-supported bank (Chime, Chase, etc.)
  2. Try a Brigit alternative that may work better with your bank
  3. Wait a few days and try again (bank/Plaid issues often resolve)