Ways to Contact Brigit
💬
In-App Chat
Best Option
Open Brigit app → Settings → Help → Chat with us
Response: 1-24 hours
📚
Help Center
help.hellobrigit.com
Self-service FAQs and guides
Instant answers
⚠️ No Phone Support
Brigit does NOT have a customer service phone number. Any number you find online claiming to be Brigit support is likely a scam. Only use official channels listed above.
What Brigit Support Can Help With
| Issue | Can Support Help? | Typical Resolution |
|---|---|---|
| Bank connection issues | ✓ Yes | 1-2 days |
| Missing advance/deposit | ✓ Yes | Same day - 2 days |
| Subscription/billing issues | ✓ Yes | 1-3 days |
| Account verification | ✓ Yes | 1-5 days |
| Credit Builder questions | ✓ Yes | 1-2 days |
| Request higher limit | ✗ No (algorithm-based) | N/A |
| Request refund | Case by case | 3-5 days |
Tips for Faster Support
💡 Get Help Faster
- Use in-app chat first: It's the fastest response channel
- Be specific: Include dates, amounts, and error messages
- Include screenshots: Visual proof helps resolve issues faster
- Check Help Center first: Many common issues have instant answers
- Contact during business hours: EST weekdays get faster responses
Common Issues & Quick Fixes
Bank Won't Connect
Try: Re-enter credentials, check bank's website is working, try during off-peak hours. Full guide →
Advance Denied
Usually due to: Outstanding advance, low balance, no direct deposit detected. Full guide →
App Not Working
Try: Force close and reopen, update app, clear cache, reinstall. Full guide →
Brigit Support Hours
Brigit support is available:
- In-app chat: 24/7 (responses during business hours)
- Email: 24/7 (responses within 24-48 hours)
- Fastest responses: Monday-Friday, 9 AM - 6 PM EST